DELIVERY AND RETURNS
We aim for our delivery and returns service to be as easy as possible for all our customers.
United Kingdom: FREE shipping on UK orders. Allow up to 3-5 days. Please let us know if you need something urgently, and we will do our best to get it to you in time.
Europe: standard delivery to Europe, Eire and Channel Island is charged at £8 per order. Allow up to 5-10 days.
USA and Middle East: delivery to the USA and Middle East is charged at £8 per order for standard delivery. Please allow 8-12 working days for this.
* Please note that all taxes and duty that may be incurred are the responsibility of the purchaser and not Lola & Alice.
Rest of World: standard delivery is charged at £12 per order for standard delivery please allow 8-12 working days.
Due to exceptional demand please allow up to 5 working days for delivery of sale goods.
We are delighted to provide full refunds for all purchases (including sale items) returned within 28 days in a perfect, unworn condition with original garment tags, or for any item deemed to be faulty*. Our items are quality checked, however if you do receive a faulty item, please follow the standard returns process below or contact us so we can rectify this for you.
Please Note: refunds can take up to 5 days to process. If you have not received a credit memo via email or if you notice the money has not be credited back into your bank account, then please call 07970 702795 and we will look into this for you.
An address label is supplied on the Returns Form included in your parcel. Please note customers will be responsible for all postage costs when returning items.
Please send returned items via signed for and tracked delivery to: Lola and Alice, Studio 137, 3 Edgar Buildings, Bath BA1 2FJ.